Cancellation, withdrawal and complaints

1. Cancel automatic renewal

For an existing subscription, open Settings → Your plan → Manage billing, select the subscription and confirm cancellation before its next renewal. Check the cancellation confirmation and end date. No cancellation fee applies. Your Pro access remains until the paid period ends, then your account returns to Free unless another valid Pro grant applies.

Ordinary cancellation stops future renewals. It does not automatically refund the current paid period. Withdrawal, a defective service, an incorrect charge and other mandatory refund rights are handled separately below. Canceling Pro does not delete your study data or account.

If you cannot access billing, email us from your account email with your cancellation request and any order reference. We will help stop renewal and confirm the effective date. Do not send passwords, full card numbers or security codes.

2. Withdraw within 14 days

If you are a consumer, you may withdraw from the initial online subscription contract without giving a reason within 14 days of its conclusion. Send your notice before the deadline. A longer period applies where mandatory law requires it, including where the required withdrawal information was not supplied. This does not limit separate rights for defects or material changes.

Immediate access does not waive this right. For a timely withdrawal from the initial subscription, we refund the full initial subscription payment, without deducting for use during those 14 days. This full-refund policy is more favourable than a proportional usage deduction. Automatic renewal alone does not normally start a new statutory withdrawal period; any additional rights under applicable law remain unaffected.

Send an unambiguous withdrawal statement by email or post to the operator below. You may use the model form, but it is not compulsory. A reason, a particular document format and an order number are not required if we can identify the contract. We acknowledge receipt by email. A valid withdrawal ends the subscription and its future charges; the free account can remain open.

We issue a withdrawal refund without undue delay and no later than 14 days after receiving your notice, using the original payment method unless you expressly agree otherwise, without refund fees. Bank processing can affect when the credit appears. We confirm the refund by email.

3. Complaints and a faulty digital service

Report a missing paid feature, access failure, duplicate charge or other defect by email or post. Include your account email, what happened, when it started and the remedy you seek. An invoice reference or a screenshot can help but is not required to report a defect. Remove unrelated personal information from attachments.

We are responsible for conformity of the paid digital service throughout the agreed supply period. We provide written acknowledgement without undue delay and state the deadline for remedy. Under Slovak consumer rules, the stated remedy period must not exceed 30 days from reporting the defect unless a longer period is justified by an objective reason outside our control. We explain any such reason and provide a written outcome; a rejection includes its reasons.

You may require a free remedy within a reasonable time and without significant inconvenience. Where the law permits, including a serious or recurring defect or failure to remedy it, you may request a proportionate price reduction or terminate the affected contract and receive the refund due. Statutory refunds are issued within the applicable legal deadline. You do not have to use a paid plan to report a problem or exercise your rights.

AI suggestions can contain errors and should be reviewed before import. That limitation does not excuse failure to supply the paid functionality or remove your consumer rights. Suspension following a payment dispute does not itself decide whether a complaint or refund request is valid.

4. Other refunds and account deletion

If we confirm a duplicate or incorrect charge, we correct it and refund any amount not owed. Other requests outside statutory rights are assessed individually; no additional money-back guarantee is promised. We do not impose a blanket “no refunds” rule.

For now, account deletion is blocked while a paid subscription is active or a checkout is unresolved. First cancel renewal, then wait for the subscription to end and refresh billing. If you need earlier deletion, contact us to coordinate subscription termination and your privacy request. You may still export or delete study content. An account deletion restriction does not suspend statutory privacy deadlines or your right to withdraw.

5. Unresolved disputes

First send us a request for redress. If we reject it or do not respond within 30 days, a Slovak consumer may seek alternative dispute resolution from a competent body where its jurisdiction covers the dispute. Because the operator is based in the United States, acceptance by an EU dispute body is not guaranteed. Your right to use the courts and mandatory protections of your country of habitual residence remains unaffected.

Slovak Trade Inspection: alternative dispute resolution

6. Model withdrawal form

Copy this statement into an email or a letter, fill in the details and send it to the operator. This page does not submit a withdrawal request. Opening your email app only prepares a draft; send it there to deliver your notice.

To: CloudPoint365 LLC, 30 N Gould St STE R, Sheridan, Wyoming 82801, United States; contact@myssle.com.

I hereby withdraw from my contract for Myssle Pro.
Ordered on: […]
Name: […]
Address: […]
Account / billing email: […]
Order or subscription reference (if available): […]
Date: […]
Signature (only if sent on paper): […]

Prepare withdrawal email

7. Contact for cancellations and complaints

Service operator

CloudPoint365 LLC

Postal address

30 N Gould St STE R, Sheridan, Wyoming 82801, United States

Email

contact@myssle.com